Air Tool Frequently Asked Questions
Is it safe to shop on masterpalmusa.com ( formerly mastertoolsupply.com )
Yes. It is safe to shop on www.mastertoolsupply.com while we are using shopify platform, the payment gateway is industrial compliant and secured.
How long does it take to receive my order?
Please read item details for availability, some items are prebuilt by us and can be shipped out faster, however, we've designed and carried up to 150 items, therefore, it is impossible to pre assemble each item.
If the item does not specify availability, it will take 6-8 business days assembling before shipping out. And the shipping time takes 2-3 business days on most carriers. We will notify you the estimate arrival time once your item is ready to ship.
On average, the total expected delivery time includes the average availability plus the total shipping time is between 12- 18 days including weekends depending where you are located. In most cases we are able to ship your items much sooner. Experience has taught us it is best to under-promise and over-deliver the majority of the time while allowing some leeway for those situations where delays do occur.
Can you ship to another location different from my billing address?
Yes. When you checkout your order, please provide the different shipping address different from your billing address.
Do you have a store where I can go and pick up the tool?
Currently, Master Palm pneumatic air tool products are only sold online and through its own authorized distributors. All orders purchased on masterpalmusa.com can only be fulfilled through mail delivery.
The tool specification I am looking for is not listed online, can you customize the tool specification for me?
Yes, within allowable range. Most of time we are able to adjust the free speed within the allowed range. For torque air tools, we are unable to adjust the torque for you at this time.
Where are those tools made?
Master Palm pneumatic tool products are designed in the USA and made in Taiwan while we also use parts made in Europe, USA and Other countries.
Do you provide drop shipping service?
Yes. We can ship to your customer directly. Just specify different shipping address. You may also provide us your own packing list and shipping instruction. We can only ship either USPS priority mail with signature confirmation or UPS ground for USA destination.
Do I have to pay for import tax or custom duty if I am within USA?
No. All tools are shipped out directly from our office based in Hot Springs, AR 71913, USA
Do I have to pay for import tax or custom duty if I am outside of the USA?
Yes. If you are located outside of the USA, you will have to pay for import related fees to the customs, they are usually called import tax or custom duty.
Do you ship to EU countries?
We ship to all EU countries, our products CE compliant. Please follow new regulations below, if you are an EU business or citizen.
For EU Business
If you are a company located in EU countries, you will need to provide us your VAT and EORI numbers. Starting March 2023, all EU business is required to provide EORI numbers, you can easily apply this number by contacting your local tax authorities.
For EU Consumer Customers
If you are an individual, your will be required to provide your TAX ID number when the goods arrive at the port of your country. If you are a consumer customer, do not provide company name during checkout. Otherwise, you will be required to provide your VAT and EORI number.
Do you offer Net 15, 30 or Net 60 day credit terms?
DUE TO THE PANDEMIC, ALL CREDIT TERMS ARE NOW HANDLED ON A CASE BY CASE BASIS. PLEASE CONTACT US FOR TERMS AND CONDITIONS.